Terms and conditions
GENERAL TERMS AND CONDITIONS OF CONTRACT
This contractual document shall govern the contracting of products and services through the website www.bookmima.com , owned by Mireia de la Corte Escobar, with DNI number 47908945Z, address at Calle La Font 28 Local 2 08720 Vilafranca del Penedès, Barcelona, and email address info@bookmima.com (hereinafter, the PROVIDER).
Acceptance of this document implies that the USER:
- Has read, understood, and comprehended the terms stated herein.
- Is a person with sufficient capacity to contract.
- Assumes all obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website www.bookmima.com
PURPOSE OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of sale and purchase between the PROVIDER and the USER.
1. GENERAL CONTRACTING CLAUSES
Unless otherwise stipulated in writing, placing an order with the PROVIDER will imply the USER's acceptance of these legal conditions.
No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.
These Conditions, together with the Privacy Policy and the Legal Notice of the Website, are the only conditions applicable to the use of the Website and the purchase of products through it, and they supersede any other conditions.
Consequently, the User who accesses the Website and purchases products through the Website agrees to be subject to and bound by these Conditions, the Privacy Policy, and the Legal Notice as they are drafted at the time of accessing the Website.
Any User who registers on the Website must be at least eighteen (18) years old.
2. ORDER SHIPMENT
Shipments are made via courier service.
Shipping costs always include Value Added Tax (VAT), but no other taxes, fees, customs duties, tariffs, or surcharges.
The PROVIDER will not send any order until it has verified that payment has been made by the USER.
Shipments to Spain (peninsula) take approximately 48 working hours (Monday to Friday), once payment has been confirmed by the USER. Except during Sale periods, Promotions, or Black Friday, when this period may be extended.
For international shipments, the delivery time can be from 5 to 10 working days (Monday to Friday), depending on the destination and the indicated transport company. Except during Sale periods, Promotions, or Black Friday, when this period may be extended.
Once the package is delivered to the courier service, the USER will receive an SMS or email with the shipment tracking number. The PROVIDER will not assume any responsibility when the delivery of the product or service cannot be made due to false, inaccurate, or incomplete data provided by the USER. In these cases, the PROVIDER will refund the price of the products, but not the corresponding shipping costs.
In cases where the USER wishes to voluntarily return the products, i.e., without any defects or irregularities being detected in them, the customer will be reimbursed the amount of the returned products minus the return costs (€6).
Delivery will be considered complete at the moment the carrier makes the products available to the USER and the USER, or their delegate, signs the delivery receipt document.
3. RIGHT OF WITHDRAWAL
The USER will have a maximum period of fourteen calendar days to withdraw, starting from the day the customer receives the product.
The right of withdrawal must be exercised by contacting the email address info@bookmima.com
Unless the return is due to product defects, the PROVIDER will reimburse the customer the amount of the returned product minus the return costs. The product must be returned in its original packaging and in perfect condition.
In no case may personalized product purchases be exchanged and/or returned.
The right of withdrawal cannot be applied in the following cases:
- 1. If the product is not in perfect condition.
- 2. If the product's packaging is not original or is not in perfect condition.
- 3. When the product is open and it cannot be demonstrated that it has not been used.
- 4. When they are personalized products.
The user may not cancel an order once it has been confirmed.
4. CLAIMS
Any claim that the USER deems appropriate will be attended to as soon as possible, and can be made at the following contact addresses:
Postal: Calle La Font 28 Local 2, 08720 Vilafranca del Penedès BARCELONA.
Phone: +34 655088545
Likewise, any questions, suggestions, or comments can be addressed to our Customer Service department by email at info@bookmima.com, or by phone at +34 655088545.
Our customer service hours are Monday to Friday from 09:30 to 17:00.
5. RIGHT TO REFUSE AN ORDER
The PROVIDER may cancel any confirmed order or refuse to accept an order placed, for the following reasons:
- In case of a technical error and/or a typographical error in the prices or in the rest of the product data contained on the Website when the order was placed.
- Due to unavailability.
- When security systems indicate that the order may be fraudulent.
- When there are reasons to indicate that the customer is underage.
- When the PROVIDER has been unable to deliver the order to the address provided by the customer.
- If there is a cyberattack, virus, or any event beyond reasonable control (force majeure).
- In case of a payment error.
In such cases, the PROVIDER will fully refund any amounts that have been paid.
6. FORCE MAJEURE
In the event that, due to force majeure circumstances, a product is unavailable after a purchase has been made, the PROVIDER will inform the User by email of the total cancellation.
The PROVIDER is not responsible for delays in order deliveries, or for the impossibility of fulfilling them when the cause is due to a force majeure event and, therefore, beyond our control. Among other causes, we understand that force majeure exists in the following cases, but not limited to: accidents; strikes; riots, terrorist threats or attacks; fire or explosion; meteorological causes or natural disasters such as storms, floods, earthquakes, landslides, epidemics; problems beyond our control in transport or telecommunication systems.
To the extent possible, once the cause of impossibility or delay has ended, the PROVIDER will do everything possible to resume its commercial activities and fulfill its obligations and shipments.
7. JURISDICTION
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to fulfill, the validity, legality and fulfillment of the rest will not be affected in any way, nor will they suffer any modification.
The USER declares to have read, understood and accepted these General Conditions in their entirety.
8. GENERAL OFFER CONDITIONS
All sales and deliveries made by the PROVIDER will be understood to be subject to these General Conditions.
9. PRICE AND VALIDITY PERIOD OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) or other applicable taxes. These prices, unless expressly stated otherwise, do not include shipping costs, handling, packaging, shipping insurance or any other additional services annexed to the product or service purchased.
The prices applicable to each product are those published on the website and will be expressed in EURO currency. THE USER assumes that the economic valuation of some of the products may vary in real time.
For any information about the order, the USER may contact the PROVIDER's customer service phone: +34 655088545 or via email at info@bookmima.com
10. SHIPPING COSTS
Product prices do not include shipping costs.
- Peninsular Shipping: €6. | FREE for orders over €49
- Shipping to the Balearic Islands: €8
- Shipping to the Canary Islands: €14
- Shipping to Ceuta and Melilla: €8
- Shipping to Andorra: €6
- Shipping to Portugal: €6.50
- Shipping to Italy, Netherlands, United Kingdom, Belgium, France: €15
- Shipping to Gibraltar, Greece, Switzerland: €15
- Shipping to Germany, Denmark, Finland, Norway, Sweden: €15
- Shipping to Australia, Japan, Morocco, Croatia, Iceland: €15
- Shipping to USA, South and Central America: €21
- Shipping to Eastern Countries: €21
11. PAYMENT METHODS, CHARGES AND DISCOUNTS
Accepted payment methods are:
1. PAYPAL:
The USER will be redirected to the PayPal website, utilizing its secure payment platform. Once the payment process is completed, they will be redirected back to the PROVIDER's website. On PayPal, payment can be made with a PayPal account or with a credit card; in no case is cash on delivery accepted via the PayPal website.
PayPal may hold an amount as a deposit or insurance when attempting to make a purchase with a card on the PayPal platform. Payment of this amount does not guarantee that the purchase has been made.
2. VISA, VISA OR MASTERCARD CREDIT OR DEBIT CARD.
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology.
All information you transmit to us travels encrypted over the network. Likewise, your credit card data is entered directly on the bank's page, at the POS (Point of Sale Terminal of the Bank) and is not entered or registered on any PROVIDER server.
When paying with a VISA or MASTERCARD card, the following information will always be requested: card number, expiry date, and a Validation Code which corresponds to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering greater guarantees regarding the security of the transaction.
12. APPLICABLE WARRANTIES
All our products benefit from the commercial guarantee of their supplier. Therefore, if the product is defective, the PROVIDER will be responsible for collecting it and exchanging it for the correct one, covering the costs associated with this return and exchange.
To manage the incident, we need you to notify us by email at info@bookmima.com, indicating:
The reason for the incident, the order number (essential to locate the purchase), the delivery note, and photos of the damaged or incorrect product so that we can assess the situation. To exercise the right to warranty, proof of purchase or the delivery note must be available.
It is important to know that our warranty does not cover:
- a) Negligent or violent use of the product.
- b) Damages derived from manipulation or intervention of the product.
13. RETURNS
The first return for size exchange in peninsular Spain is free. The period for making a size exchange is 15 days from when the order was received.
For returns due to product change or money refund , shipping costs for the return will be charged to the customer. The period for making a product change or money refund is 15 days from when the order was received.
If the USER requests a refund, it is not instant. It can take up to 2-3 days depending on the bank.
Personalized products and those with special measurements provided by the customer or mobile phone cases cannot be returned.
During Black Friday, Special 3x2 Offer, Sales Season, or Discounted Products, return costs will be borne by the buyer, with an amount of €6 in case of size/product exchange and €5.00 if a money refund is requested.
In any case, returned products must be in perfect condition, unused, and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check its condition. As soon as we verify that the item(s), as well as any components and accessories, are complete and in perfect condition, we will proceed to refund the money paid for the purchased products or send the new product for which the return is made.
If the customer wishes to file a complaint, the PROVIDER's address is at AV DIPUTACION, 23, 08796, BARCELONA or via email at info@bookmima.com
14. APPLICABLE LAW AND JURISDICTION
Likewise, the PROVIDER reserves the right to initiate any civil or criminal actions it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the USER and the PROVIDER will be governed by the current and applicable regulations in Spanish territory. Should any dispute arise, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. The PROVIDER is domiciled in VILAFRANCA, Spain.
Products with a discount on their original price
Products with a discount on their original price are all those products purchased with discount codes, with a catalog discount on their original price during the period indicated above.
Exchanges
For these products, only one exchange for a different size (larger or smaller, indiscriminately) of the same product purchased or a different product will be allowed, and it will not be possible to make more than one exchange for the same product. If it is not possible to make the requested size change, for any reason, whether internal or external, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid for "Shipping". The exchange period for these products will be 14 calendar days from the date of receipt of the order. To be eligible for exchange, the product must be in perfect condition (unused) and retain its original packaging.
Returns
The return period for these products will be 14 calendar days from the date of receipt of the order. To be returned, the product must be in perfect condition (unused) and retain its original packaging.